Retail Customer Experience - Chatbot success 101: Why a single customer view is a must – 5.12.17
MedTechBoston – “The 2017 MedTech Boston 40 Under 40 Healthcare Innovators”
MultichannelMerchant.com – “Don’t Run an Anti-Customer Service Strategy in Ecommerce”
PYMNTS.com – “Chatbot Tracker: Implications Of The Omnichannel Chatbot” – April 11, 2017
SmartCustomerService, “Linc Adds Chatbots to Existing Messaging and Virtual Assistant Platforms” – March 22, 2017
Fam raises $1.8 million for its iMessage-based group video chat app 3-20-2017
TechCrunch, “Fam raises $1.8 million for its iMessage-based group video chat app” – March 20, 2017
MarTech Today, “Totango rolls out first chatbot for customer success” – 2.28.17
MarTech Advisor, “Totango Introduces Zoe, a Slack-based Bot to Facilitate Teams on Customer Management” – 2.27.17
Medgadget, “Mad*Pow’s Dr. Bucher On How Psychology Can Improve Our Engagement with Digital Health Tech” – 2.14.17
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